Returns & Exchanges
The Getty Museum Store is dedicated to providing high-quality merchandise and your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Locate your order number and email address to begin the process through our online returns portal or by contacting customer service.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Label and Ship
Affix the provided prepaid shipping label to the outside of your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a credit will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing